Please accept this letter as a big thank you to yourself and your staff for the care that was given to our mum in the 3 days she was in your care before sadly passing away.
The room mum was given was lovely, it was a large, clean room with built in wardrobes and an en suite bathroom. the room had a lovely view of the enclosed garden area with an external door that gives residents access to the garden.
Every staff member we met was so kind and caring, nothing was too much trouble and the staff all went above and beyond to make mum as comfortable as possible.
Thank you to Adina, home manager at the time – we met Adina on the Tuesday morning to discuss room availability and mum was settled into a room the same day by 4.30pm – this meant so much to us a family, we were no longer able to give mum the care she needed at home and when we met with Adina that morning our mum needed urgent care and she was able to make this happen for us.
Thank you to Louie and Kerry the care assistants who were on shift the 3 days that mum was in your care – they regularly checked on mum, bringing her food and drinks, a fan when the room was warm due to the hot weather and bathed her and washed her hair – they treated mum with so much kindness and respect.
Thank you to Joy the activities coordinator, even though mum was too poorly to join in the activities with the other residents, Joy went and introduced herself to mum and said she would go and read to mum each day, both sharing a love for Cliff Richard.
Thank you to the lady who did the laundry, mum’s clothes were washed and returned promptly each day.
Thank you to the younger male staff that came round several times a day with the tea trolley, when we asked if mum could have her tea in a beaker they went straight away and got her one, when we asked if mum could have squash instead of water they again did this immediately.
Visiting times were very flexible and we are so grateful we could spend as much time as we could with our mum in her final days, morning, afternoon and evenings.
We would definitely recommend Sutherlands to other people and if in the future our dad needed care, even for respite we would want him to be cared for by yourselves.
We would appreciate it if you could pass on our thanks to the staff named.
Thank you again so much.
14 October 2022