It’s great to hear that so many people enjoy our service and accommodation. Below are a few examples of some lovely testimonials we’ve been left.
I’ve seen a lot of care home’s over the years and this one really stands out as a good one. The Building is very clean, tidy and well maintained. Staff and service users all look happy and seem to get on like family.
The staff at Sutherland are excellent, as is the care. I’m so thankful at last after a struggle with another home that we have found a little gem in Sutherland. The care and the management are excellent. Thank you all so much for being there for mum, and also us, she is happy to call Sutherland her home, and we are content in the knowledge she is being well looked after.
The standard of care is excellent. We are kept informed frequently. Extremely helpful staff who are always willing to assist with all needs. Clean and the residents are treated with care and compassion.
She was treated kindly by the manager and colleagues throughout her final weeks. She was developing quite severe dementia and staff at all levels treated her with dignity and compassion. In her final few days she needed considerable nursing care and (as far as I can tell as a layperson) this was provided skilfully by the nursing staff. They were tactful and clear in their explanations of how events were unfolding and they supported us and gave me time in making informed choices.
I am grateful to the staff at all levels who cared for my mother – and for me and the family. They gave us time and space. I found the staff’s skill and sensitivity immensely helpful.
My first impressions of the home were beautiful; situation, rooms, cleanliness, décor and facilities. I found the manager extremely polite, accommodating, warm and compassionate. The same with a few staff I met on that day. Mum’s stay was for me everything I wanted. Good care and good quality of life. Excellent food, kindness and I found this anytime I visited day or night.
During Mum’s final days, the 24-hour care by nursing staff and carers alike was second to none. She had the best most professional care I could have wished for. I cared for Mum for many years so I guess I expected the same level of care and I got it.
At Halvergate House the staff and manager have persevered with my mother and have discovered a management regime which works astonishingly well. They have shown professional levels of care and understanding, and have found, by allowing mother some freedom to explore her surroundings, and providing exactly the right level of support on good days and bad, that she can still have some quality of life. This is a remarkable achievement in a frighteningly difficult and challenging case, and they are to be commended very highly.