I cannot find fault. The staff are marvellous. Can’t fault the food. I have enjoyed being here. I have enjoyed the company, there is always someone to talk to. It’s a lovely home. I am more happy here than in my own home.
October 2023
It’s great to hear that so many people enjoy our service and accommodation. Below are a few examples of some lovely testimonials we’ve been left about our homes in Wymondham and North Walsham.
I cannot find fault. The staff are marvellous. Can’t fault the food. I have enjoyed being here. I have enjoyed the company, there is always someone to talk to. It’s a lovely home. I am more happy here than in my own home.
October 2023
I have been consistently impressed with the outstanding level of care my mother receives at Sutherlands. The staff are extremely empathetic and caring. They pay such attention to every detail to maximise the comfort and dignity of the residents. It is very clear that each resident is recognised as an individual, with their own specific likes and needs. The activities provided and organised are exceptional and it is clear that the residents respond very well to them.
September 2023
A thousand thanks is not nearly enough for all you did for my mum, Joan during the short time she was with you. You welcomed, befriended her, spent time with her, held her hand and gave her the best care. You stayed with her until the end.
You have done the same for myself and my family and I am truly grateful for all you have done.
One thing you didn’t get to learn about my mum was that she loved sweets and had a drawer in her kitchen where she kept her stash. Carers, delivery drivers, visitors, no-one left the house without a handful of chocolates or sweets to help them through the day or long night duties. So I hope you enjoy the sweets and think of her as you’re munching away. Mintoes Buttermints were her favourites!
21 October 2022
I would have loved to have stayed in this home for the rest of my life, but I am moving hundreds of miles away to be near my family.
February 2024
She was treated kindly by the manager and colleagues throughout her final weeks. She was developing quite severe dementia and staff at all levels treated her with dignity and compassion. In her final few days she needed considerable nursing care and (as far as I can tell as a layperson) this was provided skilfully by the nursing staff. They were tactful and clear in their explanations of how events were unfolding and they supported us and gave me time in making informed choices.
I am grateful to the staff at all levels who cared for my mother – and for me and the family. They gave us time and space. I found the staff’s skill and sensitivity immensely helpful.
1 October 2018
At Halvergate House the staff and manager have persevered with my mother and have discovered a management regime which works astonishingly well. They have shown professional levels of care and understanding, and have found, by allowing mother some freedom to explore her surroundings, and providing exactly the right level of support on good days and bad, that she can still have some quality of life. This is a remarkable achievement in a frighteningly difficult and challenging case, and they are to be commended very highly.
1 October 2018